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Terms and Conditions

Last updated: December 2025

1. Definitions and Scope

These Terms and Conditions ("Terms") govern access to and use of the AIORA platform ("Platform", "Service") operated by Profiles S.r.l., Via Guglielmo Marconi 30, 50131 Florence (Italy), VAT/C.F. 07494910487, PEC: profiles@namirialpec.it ("Provider", "we", "our", "us").

By registering for, accessing, or using the Platform available at aiorastudio.com, you ("User", "you") agree to be bound by these Terms. If you do not agree, you must not use the Service.

2. Description of the Service

AIORA is a cloud-based SaaS platform for the automated generation of digital content using artificial intelligence, including but not limited to images, videos, and text. The Service is provided on a subscription basis, with access granted through a credit-based system. Credits can be used to generate content depending on the selected subscription plan.

All subscriptions are managed and billed automatically via Stripe.

The Provider reserves the right to update or modify the features of the Platform at any time, provided that the core functionalities of the Service remain substantially the same.

3. Account Registration and Access

User registration and authentication are managed through Clerk. You must provide accurate, complete, and up-to-date information during registration. You are responsible for maintaining the confidentiality of your credentials and for all activities that occur under your account.

You must be at least 18 years of age to use this Service. By registering, you represent and warrant that you meet this age requirement.

The Provider reserves the right to suspend or terminate accounts that are inactive, fraudulent, or used in violation of these Terms.

4. Permitted Use and Restrictions

The User agrees to use the Platform exclusively for lawful purposes and in compliance with these Terms.

The following activities are strictly prohibited:

  • Uploading or generating content that is illegal, offensive, defamatory, pornographic, violent, or discriminatory;
  • Uploading any content that infringes the intellectual property or privacy rights of others;
  • Attempting to reverse-engineer, copy, or exploit the Platform's software or models;
  • Using the Platform for any activity that violates applicable laws or regulations.

The Provider may remove or restrict access to content that violates these Terms and may suspend or terminate the associated account without prior notice.

5. Ownership of Generated Content

All AI-generated content (images, videos, text, or other outputs) produced through the Platform is the exclusive property of the User from the moment of generation.

However:

  • The Provider retains full ownership of the software, algorithms, models, code, interfaces, and design of the Platform.
  • The Provider stores and processes all generated content for the purpose of operating and improving the Service.
  • Users are solely responsible for verifying that the generated content does not infringe on third-party rights or applicable laws before commercial use.

6. Subscription Plans, Payments, and Renewal

AIORA operates under a monthly subscription model.

  • Subscriptions are billed automatically via Stripe at the beginning of each billing cycle.
  • Prices are displayed on the website and are exclusive of VAT.
  • Subscriptions renew automatically each month unless canceled.
  • Users may cancel their subscription at any time, with cancellation taking effect at the end of the current billing period.
  • Failure to complete payment may result in suspension or termination of the account.

Enterprise Agreements: Enterprise customers may be subject to custom payment and billing terms as agreed in writing between the parties. Unless explicitly stated otherwise in the enterprise agreement, all other provisions of these Terms remain in full force and apply to enterprise customers.

7. Credits and Expiration

Access to the Platform's features is granted through a credit-based system. Credits are allocated according to the User's subscription plan.

  • Unused credits expire at the end of each billing cycle (monthly) and do not roll over to the following period.
  • Upon cancellation or termination of the subscription, all remaining credits are forfeited immediately.
  • Credits have no monetary value and cannot be transferred, sold, or exchanged.

Enterprise Agreements: Enterprise customers may have different credit expiration terms as specified in their individual agreement.

8. User Uploaded Content

By uploading any content (including but not limited to images, photographs, logos, or other materials) to the Platform, you grant the Provider a non-exclusive, worldwide, royalty-free license to store, process, and use such content solely for the purpose of providing and improving the Service.

You represent and warrant that:

  • You own or have obtained all necessary rights, licenses, and permissions to upload and use such content;
  • The uploaded content does not infringe any intellectual property rights, privacy rights, or other rights of any third party;
  • You have obtained any required consents from individuals depicted in the content.

The Provider assumes no responsibility for verifying the ownership or legality of User-uploaded content.

9. AI Technology and Third-Party Providers

The Platform utilizes artificial intelligence technologies, including third-party AI services and APIs, to generate content. By using the Service, you acknowledge and agree that:

  • Your content (including uploaded materials and generated outputs) may be processed by third-party AI providers;
  • The Provider may change, add, or remove third-party AI providers at any time without prior notice;
  • The use of third-party AI services is subject to their respective terms and policies.

10. AI Output Disclaimer

AI-generated content is produced automatically and may contain errors, inaccuracies, or unexpected results. The Provider makes no representations or warranties regarding:

  • The accuracy, completeness, or reliability of AI-generated content;
  • The suitability of generated content for any particular purpose;
  • The absence of errors, artifacts, or unintended elements in generated outputs.

Users are solely responsible for reviewing, verifying, and editing all AI-generated content before any commercial, public, or professional use.

11. Refunds

Unless otherwise stated on the Platform, payments are non-refundable, including for unused credits or partial subscription periods. Exceptions may be granted at the sole discretion of the Provider in cases of proven service malfunction.

12. Platform Availability and Disclaimer

The Provider aims to ensure high service availability but does not guarantee uninterrupted or error-free operation. Temporary downtime may occur due to maintenance, technical updates, or factors beyond the Provider's control.

The Service is provided on an "as is" and "as available" basis. The Provider makes no warranty that the generated content will meet the User's expectations or be suitable for specific purposes.

13. Limitation of Liability

To the maximum extent permitted by law:

  • The Provider shall not be liable for indirect, incidental, or consequential damages, including data loss, business interruption, or loss of profits.
  • The total aggregate liability of the Provider shall not exceed the total amount paid by the User in the twelve (12) months preceding the event giving rise to the claim.
  • The User assumes all responsibility for verifying and using the generated content in compliance with applicable law.

14. Indemnification

You agree to indemnify, defend, and hold harmless the Provider, its officers, directors, employees, agents, and affiliates from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising out of or related to:

  • Your use of the Platform or any content generated through it;
  • Your violation of these Terms;
  • Your infringement of any intellectual property or other rights of any third party;
  • Any content you upload to the Platform.

15. Data Protection

The processing of personal data is carried out in accordance with applicable data protection laws (EU Regulation 2016/679 – GDPR).

The Provider acts as Data Controller and relies on third-party services such as Clerk, Supabase, and Stripe as Data Processors. For complete details, please refer to our Privacy Policy.

16. Intellectual Property of the Platform

All rights, title, and interest in and to the Platform, including software, source code, trademarks, graphics, UI elements, databases, and documentation, are and shall remain the exclusive property of Profiles S.r.l. Nothing in these Terms shall be construed as granting any license or right other than the limited, non-transferable right to use the Platform for its intended purpose.

17. Termination and Suspension

The Provider may suspend or terminate User accounts without notice in the following cases:

  • Violation of these Terms or applicable laws;
  • Use of the Platform for prohibited or harmful purposes;
  • Non-payment of subscription fees;
  • Technical or security risks caused by the User's activity.

Upon termination, the User's access to the Platform will be revoked, but previously generated content will remain the User's property.

18. Force Majeure

The Provider shall not be liable for any failure or delay in performing its obligations under these Terms due to circumstances beyond its reasonable control, including but not limited to: natural disasters, acts of war or terrorism, pandemics, power outages, internet or telecommunications failures, government actions, or failures of third-party service providers.

19. Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, such invalidity shall not affect the remaining provisions, which shall continue in full force and effect. The invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable while preserving its original intent.

20. Governing Law and Jurisdiction

These Terms are governed by Italian law. Any dispute arising from or related to these Terms shall be subject to the exclusive jurisdiction of the Court of Florence (Italy).

21. Contact Information

Profiles S.r.l.
Via Guglielmo Marconi 30, 50131 Florence (Italy)
VAT / C.F. 07494910487
PEC: profiles@namirialpec.it

22. Changes to the Terms

The Provider may modify these Terms at any time. Updates will be published on this page with the new effective date. Continued use of the Service after any modification constitutes acceptance of the revised Terms.